Frequently Asked Questions
Have questions about your Merlin order or product? We’re here to help. Browse the topics below or contact our support team for additional assistance.
Payment & Security
Orders
Can I modify my order after it’s been placed?
We process orders quickly to ensure fast delivery. If you need to make a change,
please contact our support team as soon as possible. While we can’t guarantee
modifications once an order is placed, we’ll do our best to assist before it ships.
Do I need an account to make a purchase?
No, you can check out as a guest. Creating an account allows you to track orders,
save your information, and enjoy a faster checkout experience in the future.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay and other secure
checkout options available at checkout.
Shipping
What are your shipping options and delivery times?
We offer standard and expedited shipping options. Most orders are processed within 1–2 business days, and delivery typically takes 3–7 business days depending on your location.
Do you offer international shipping?
International shipping availability may vary. Please verify at checkout or contact our support team for the most up-to-date information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Returns & Exchanges
What is your return policy?
If something isn’t right, you can return your product within 30 days of delivery, provided it is unused and in its original packaging.
How do I request a replacement or report an issue?
If your item arrives damaged or isn’t working properly, contact our support team with your order details and photos or videos of the issue. We’ll quickly arrange a replacement or solution.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
Gift Cards
Can I use multiple gift cards in one transaction?
Yes, you can apply multiple gift cards during checkout.
Do Merlin Gift Cards have an expiration date?
No—Merlin Gift Cards do not expire.
Can I send a Merlin Gift Card directly to someone as a gift?
Yes! You can send a digital gift card directly to the recipient’s email along with a personalized message.
Get Support
What should I do if my Merlin product isn’t working properly?
Start by reviewing the user manual and troubleshooting steps included with your product. If the issue continues, contact our support team—we’ll guide you through a solution or replacement if needed.
How can I contact customer support?
You can reach our support team via email or through the contact form on our website. We typically respond within 1 business day.
What support options are available?
We offer email support and, when available, live chat during business hours. Please visit our website for current availability.
Payment & Security
What is Affirm and how does it work?
Affirm is a financing option that allows you to split your purchase into simple monthly payments with transparent terms and no hidden fees.
Why was I denied financing by Affirm?
Affirm approvals are based on factors like credit history and ability to repay. Unfortunately, we don’t control their approval decisions.
Does Affirm affect my credit score?
Affirm may perform a soft credit check, which does not impact your credit score. In
some cases, payment activity may be reported to credit bureaus.
Product & Warranty
Do Merlin products come with a warranty?
Yes, all Merlin products include a manufacturer’s warranty. Specific terms vary by product—please refer to the product page for full details.
Where are Merlin products designed or manufactured?
Merlin products are thoughtfully designed for performance, durability, and
everyday wellness. We work with trusted global manufacturing partners to ensure
consistent quality and reliability.
Which Merlin product is right for me?
It depends on your lifestyle and goals:
- Juicers – Ideal for daily fresh juice, detox routines, and nutrient-rich
beverages - Dehydrators – Perfect for healthy snacks and food preservation
Juicers Product-Specific
What makes Merlin juicers different from other juicers?
Merlin juicers use slow, cold-press technology to extract juice while preserving more nutrients, enzymes, and flavor.
Can Merlin juicers handle leafy greens and hard produce?
Yes, they are designed to efficiently process everything from kale and spinach to carrots, beets, and ginger.
What is the difference between batch juicers and standard juicers?
Batch juicers allow you to load multiple ingredients at once, saving time and
reducing prep.
Are Merlin juicers easy to clean?
Yes, they are designed for quick disassembly and easy rinsing, with cleaning tools included.
Dehydrators Product-Specific
What can I make with a Merlin dehydrator?
You can create dried fruits, vegetable chips, jerky, herbs, and more.
Do Merlin dehydrators preserve nutrients?
Yes, low-temperature drying helps retain more nutrients compared to high-heat cooking.
Do I need to rotate trays during use?
Most models are designed for even airflow, reducing or eliminating the need for
rotation.
Our team is here to help. Contact us anytime and we’ll make sure you get the support you need.
